At Trailer Sales & Leasing, we are committed to customer satisfaction and transparency. Because trailers, trucking equipment, and custom-ordered units are significant investments, we have established a clear Return and Refund Policy to help set expectations and protect both you and our business.

Please read this policy carefully before making a purchase.

Returns and Exchanges

Due to the nature of our inventory and the high cost and customization of trailers and equipment, all sales are considered final unless otherwise specified in writing at the time of purchase.

Items Not Eligible for Return:

• Trailers (new or used) once delivered or picked up
• Custom-ordered or modified units
• Any product that has been registered, titled, or used
• Parts installed or altered after delivery
• Leasing contracts (subject to terms of the signed agreement)

Items That May Be Eligible for Return:

• Unused trailer parts or accessories in original, unopened packaging
• Apparel or branded merchandise, returned within 30 days of delivery
• Non-custom items purchased online (subject to approval and restocking fees)

All eligible items must:

• Be returned within 30 days of delivery
• Include original receipt or proof of purchase
• Be in original condition and packaging

Restocking Fee: A 15% restocking fee may apply to approved returns.

Refund Policy

Refunds are processed only if your return is:

• Approved by our returns department
• Received undamaged and in eligible condition
• Returned within the required timeframe

Approved refunds will be issued to the original method of payment within 7–10 business days of approval.

Important:

• Shipping and delivery charges are non-refundable
• For cash purchases, refunds may be issued by company check
• Refunds on bank wires or ACH transfers may incur processing fees

Trailer Deposits & Cancellations

If you placed a deposit on a trailer or equipment:

• Deposits are non-refundable unless explicitly agreed in writing
• If you cancel a custom order after production begins, any refund is subject to deductions for costs incurred
• For lease cancellations, refer to the terms outlined in your lease agreement

Damaged or Defective Items

If you receive a product that is damaged or defective, notify us within 48 hours of delivery. We may request photos and a written explanation. Depending on the case, we may:

• Replace the item at no cost
• Issue a refund or credit
• Provide support through the manufacturer’s warranty

We do not accept returns on used trailers or equipment due to cosmetic wear or buyer’s remorse after delivery or registration.

Shipping & Return Logistics

To initiate a return, please contact us at:

Email: [info@trailersalesandleasing.live]
Phone: [tel:+16612614208]

Return items must be shipped to:

Return Address:
[Insert Company Name]
[Insert Warehouse or Return Address]
[City, State, ZIP]

You are responsible for:

• Return shipping costs
• Packaging and insuring your item for protection during transit
• Providing tracking information

We recommend using a trackable shipping service and retaining proof of shipment.

Exceptions & Final Discretion

We reserve the right to:

• Deny any return or refund not compliant with this policy
• Make case-by-case exceptions under special circumstances
• Update or revise this policy at any time, with or without notice

Questions?

For questions about your order, eligibility for a return, or refund status, please contact our customer support team:

Email: [info@trailersalesandleasing.live]
Phone: [tel:+16612614208]